Shipping policy
1. Introduction
We at Livellaglow are committed to delivering your purchases reliably and efficiently across the United Arab Emirates. This policy outlines our shipping practices so you know what to expect when ordering from our store.
2. Order Processing Time
All orders are processed within 1-2 business days (UAE local time) after order confirmation. Orders placed on Fridays, public holidays, or after our daily cut-off time (4:00 pm UAE time) will be processed on the next business day.
3. Shipping Within the UAE
- Standard shipping: delivery within 1-2 business days after dispatch to most emirates.
- Free shipping: shipping is FREE on all orders within the UAE ā no minimum order value.
- Cash on delivery (COD) is available across the UAE.
4. Shipping Zones
We ship to all emirates of the UAE: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.
5. Carriers & Tracking
We use reputable courier services for dispatch and delivery. Once your order has shipped, you will receive an email/SMS with your tracking number so you can monitor delivery status.
6. Failed Delivery / Address Issues
Please make sure your shipping address and phone number are complete and correct. If the courier cannot deliver due to an incorrect address and items are returned to us, re-shipment may incur an additional fee. If you are unavailable at delivery time, the courier may attempt redelivery.
7. Damages & Missing Items
Please refer to our Refund Policy for detailed instructions. If an item arrives damaged or is missing from your order, notify us within 48 hours of receipt and we will work with you and the courier to resolve it.
8. Changes to This Policy
We may update this shipping policy at any time; changes are effective immediately upon posting.
9. Contact Us
Email: sales@livellaglow.com
Phone: +971 50 909 9469