Refund policy

We have a 14-day return policy: you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, unopened, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at sales@livellaglow.com. Returns should be sent to: Al Zahiat Street, Ghiyathi, Abu Dhabi, United Arab Emirates. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Exceptions
For hygiene reasons, personal care and beauty products that have been opened or used cannot be returned. Unopened products in their original sealed packaging remain eligible within the 14-day window. Sale items and gift cards are non-returnable.

Exchanges
The fastest way is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return. If approved, you will be refunded to your original payment method — or by bank transfer for cash-on-delivery orders — within 10 business days. If more than 15 business days have passed since approval, contact us at sales@livellaglow.com.