Questions answered

About the products

Do these products bleach skin?

No. There is no hydroquinone, no mercury and no steroids in anything we sell. These are moisturising and brightening formulations — they hydrate deeply and help even the look of tone over time. They do not change your skin colour, and any product claiming to do that quickly should be treated with suspicion.

How long until I see a difference?

Softness and comfort within the first week. A more even look takes months of consistent use. We would rather tell you that now than have you disappointed in a fortnight.

Where exactly can I use the Bikini Butter?

Bikini line, underarms, inner thighs, knees and elbows — anywhere skin gets darker and drier than the rest of you. External use only, and not on broken or irritated skin.

Can I use the Feminine Wash every day?

Yes. It is pH balanced and formulated for daily external use.

Is it safe during pregnancy or breastfeeding?

These are external cosmetic products, but we are not clinicians. If you are pregnant, breastfeeding, or have a skin condition, please check with your doctor or pharmacist before starting anything new.

What if my skin reacts?

Patch-test on a small area before first use. If irritation occurs, stop using the product and speak to a pharmacist or doctor. Contact us and we will sort out a refund.

Delivery

How much is delivery?

Free, across all seven emirates, with no minimum order.

How long does it take?

Orders placed before 4pm ship the same working day. Most UAE addresses receive their order within one to three working days.

Is the packaging discreet?

Yes. Plain outer box, no product names, no branding on the outside. This is the single most common question we get and the answer is the reason many people buy from us.

Can I pay cash on delivery?

Yes, cash on delivery is available across the UAE. Card payment at checkout is also available.

Do you ship outside the UAE?

Not currently. We are focused on the UAE so we can guarantee delivery times and discreet packaging.

Orders and returns

Can I return something?

Unopened products can be returned within 14 days. For hygiene reasons we cannot accept opened intimate care products unless the item is faulty or you have had a reaction — in which case contact us and we will make it right.

Something arrived damaged.

Message us on WhatsApp with a photo and we will replace it. No argument.

Can I change or cancel my order?

If it has not shipped, yes. Message WhatsApp +971 58 575 6182 as soon as you can.

Buying for a business

Do you supply shops and salons?

Yes. See wholesale and distribution for terms, margins and how to request the trade price list.